Fraud awareness
Recognize suspicious activity before you respond.
Learn common warning signs of scams and fraudulent requests, and know where to turn when something feels wrong.
Stop. Check. Verify.Use an official banking channel before acting on an unexpected request.
Common warning signs
Be cautious when a request creates pressure or asks for secrets.
Fraud techniques change over time, so this page should be maintained with the bank's approved and current fraud-prevention guidance.
01 / URGENCY
Pressure to act immediately
Be wary of unexpected requests that create urgency around a payment, transfer or account problem.
02 / CREDENTIALS
Requests for secret information
Do not disclose passwords, PINs or one-time verification codes to an unsolicited caller or message.
03 / PAYMENT
Unexpected payment instructions
Verify unusual payment or transfer instructions using a trusted, independent contact route.
If you are unsure, do not rush.
- Stop before sending money or sharing account information.
- Open the bank's website or app independently rather than relying on an unexpected link.
- Contact the bank through a verified support channel if you suspect fraud or unauthorized activity.